Privacy Policy

FAJTech ("FAJTech", "we", "us") respects your privacy. This policy explains how we collect, use, disclose and protect personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Information we collect

• Information you give us: your name, email, phone number, company, company size and message when you fill out our contact form, email us or book a consultation.
• Information collected automatically: pages visited, device and browser type, approximate location and how you arrived at our site (for example, a Google ad), collected through cookies and similar technologies.

How we use it

• To respond to your enquiry and provide quotes and services.
• To manage our client relationships in our customer relationship management (CRM) system.
• To measure and improve our website and advertising.
• To send you marketing emails — only if you have given consent, as required by Canada's Anti-Spam Legislation (CASL). You can unsubscribe at any time.

Service providers

We use trusted service providers to operate our business, including Zoho (CRM, live chat and scheduling), Google (advertising and analytics) and Hostinger (website hosting). They may process personal information on our behalf, in some cases outside Canada, and are contractually required to protect it. Information stored or processed outside Canada may be subject to the laws of that country.

Cookies and advertising

Our website uses cookies from Google Ads to measure the effectiveness of our advertising and to show relevant ads on other websites (remarketing). You can opt out of personalised advertising at Google Ads Settings, or block cookies in your browser settings.

Retention and security

We keep personal information only as long as needed for the purposes above or as required by law, and protect it with appropriate administrative, technical and physical safeguards.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you may withdraw consent at any time, subject to legal or contractual restrictions. To make a request, contact our Privacy Officer at info@fajtech.ca.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy from time to time. The date at the top shows when it was last revised.